Read More About Liv Ayurveda Refund Policy

At Liv Ayurveda, we are committed to ensuring a positive experience for all our clients. Our refund policy has been carefully crafted to provide transparency and fairness while maintaining the integrity of our services. Below are the detailed terms and conditions regarding refunds for consultations, treatments, products, and events booked or purchased through our website or at the clinic.

Consultation or Treatment Fees

Non-Refundable Consultations: Fees for completed consultations or therapies / treatments, whether in-person or online, are non-refundable. This is due to the personalized nature of the advice and expertise provided.
Rescheduling or Cancellation by Clients:

• Clients may reschedule or cancel appointments with no penalty if notice is given at least 48 hours before the scheduled time.
• Cancellations made within 48 hours of the appointment will incur 50% fee of the consultation cost.
• No-shows will incur full fee of the consultation.

Cancellation by the Clinic: If the clinic cancels your appointment, you are entitled to a full refund or the option to reschedule at your convenience.

Treatment Packages

Prepaid Packages:

• Full refunds are available for prepaid packages if no sessions have been used.
• Once treatment sessions commence, refunds are calculated on a pro-rata basis. This means the cost of completed sessions and a 10% administrative fee will be deducted from the original package amount.

Non-Transferable: Treatment packages cannot be transferred to other individuals.
Expiration: Packages must be used within the validity period specified at the time of purchase. Refunds are not issued for unused sessions after the expiration date.

Products and Herbal Medicines

• Unopened Products: Clients may return unopened and unused products within 7 days of purchase for a full refund, provided they include the original receipt or proof of purchase.
• Opened or Used Products: For safety, hygiene, and regulatory reasons, refunds cannot be offered for opened or used products, including herbal medicines and oils.
• Defective Products: If a product is found to be defective, it may be exchanged or refunded upon review. The defect has to be reported no later than 72 hours of the purchase and product must be returned within 14 days of purchase.

Exceptional Circumstances

We understand that unforeseen situations can arise. Cancellation fees and refunds for medical emergencies or unavoidable circumstances are considered on a case-by-case basis. Supporting documentation, such as a medical certificate, may be required.

Refund Processing

• Refund requests must be submitted via email to admin@livayurveda.com.au with the subject line “Refund Request” and relevant details, including your order number or booking reference.
• Refunds are typically processed within 7–10 business days from the date of approval.
• Refunds are issued through the same method of payment originally used for the purchase (e.g., credit card, bank transfer).

Non-Refundable Services

• Gift cards, promotional offers, and discounted services are non-refundable and cannot be exchanged for cash or other services.
• Gift cards, promotional offers, and discounted services are valid only until the specified expiry date. Once expired, they cannot be redeemed, and any remaining balance will be forfeited

Contact Us

If you have questions or need assistance with a refund request, please contact us:

• Phone: (02) 78056110, +61 469 928 491
• Email: admin@livayurveda.com.au
• Address: 13 Marion Street, Parramatta, NSW, Sydney

This refund policy is designed to balance fairness with the unique nature of our Ayurvedic services and products. We encourage clients to carefully consider their choices and reach out to our team with any concerns before making a purchase or booking.